Quality Management in Healthcare Transformation

Quality management ensures that transformation outputs are defined, tested, reviewed and improved against agreed expectations.

Core practices

• Clear acceptance criteria
• Process and output reviews
• Testing and validation
• Issue correction
• Document control
• Continuous improvement

Practical cycle

1. Define quality expectations.
2. Assign review responsibilities.
3. Test outputs and workflows.
4. Record gaps and corrective actions.
5. Verify closure.
6. Use lessons in future work.

Healthcare Transformation Framework

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