Adoption
The extent to which intended users consistently apply a new process, tool or way of working.
AI Governance
The roles, controls and monitoring used to ensure healthcare AI is safe, accountable and fit for purpose.
Benefits Realization
The discipline of proving that delivered change creates measurable operational, patient or strategic value.
Change Readiness
The degree to which stakeholders, leaders, workflows and infrastructure are prepared for a proposed change.
Clinical Workflow
The sequence of activities, decisions, handoffs and information flows involved in delivering care.
Decision Register
A record of significant decisions, owners, rationale, dates and implications.
Digital Health
The use of digital technologies, data and connected services to support health, care delivery and operations.
EHR
An electronic health record designed to support longitudinal patient information across care settings.
EMR
An electronic medical record typically focused on information within a particular organization or care setting.
FHIR
A standard for exchanging healthcare information electronically through modular data resources and APIs.
Healthcare PMO
A project or portfolio management function that supports prioritization, governance, delivery control and benefits realization in healthcare.
HL7
A family of standards used to exchange and integrate healthcare information.
Patient Journey
The end-to-end experience of a person across access, assessment, treatment, support and follow-up.
Portfolio Prioritization
The process of ranking initiatives by strategic value, impact, readiness, risk, dependency and capacity.
RACI
A responsibility model showing who is Responsible, Accountable, Consulted and Informed.
RAID Log
A structured record of risks, assumptions, issues and dependencies.
Stakeholder Mapping
The process of identifying people affected by a change and understanding their influence, needs and likely response.
Target Operating Model
A description of how an organization intends to deliver value through roles, processes, governance, data and technology.