Healthcare Adoption Measurement

Adoption measurement shows whether people are using a new process, product or operating model as intended.

Measure more than training

• Usage
• Workflow completion
• Error and rework
• User confidence
• Support requests
• Manager reinforcement
• Outcome improvement

Practical method

1. Define the target behavior.
2. Choose leading and lagging indicators.
3. Establish a baseline.
4. Review by user group.
5. Investigate low adoption.
6. Act and remeasure.

Related: Change Management in Healthcare.

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