Access
Design workflows that help eligible patients reach chronic medicines more reliably.
Innovation thesis
The opportunity
Healthcare support programs often fail operationally before they fail clinically. The gap is usually workflow ownership, data visibility, escalation, procurement discipline, funding transparency and implementation adoption. Mina's work focuses on turning those gaps into structured, measurable systems.
Govern
Use PMO discipline to make ownership, risks, status and escalation visible.
Measure
Build analytics around continuity, coverage, cost, demand and service performance.
Flagship systems
Innovation portfolio
Medicine Support Hub
Bilingual digital-health operations platform with 86,000+ medicines and eight role-based workflows connecting request intake, clinical review, pharmacy operations, procurement, delivery and analytics.
Digital healthMedicine accessRBACAnalytics
Open case study →Employee Support Program Transformation
Transformation of a fragmented healthcare support process into a governed ticket-based workflow using ServiceDesk Plus, Google Forms, Google Apps Script, dashboards, SOPs and training.
PMOWorkflow automationTrainingGovernance
Open case study →Capabilities demonstrated
Where healthcare and technology meet
Product strategy
User roles, roadmap, feature prioritization, problem framing and stakeholder value mapping.
Workflow architecture
Stage design, ownership, eligibility, escalation, review workflows and operational handoffs.
Public-health analytics
Coverage, continuity, demand patterns, geography, budget utilization and impact measurement concepts.
AI-assisted operations
Future-ready workflows for document review, medicine matching, prioritization, summaries and decision support.
Implementation governance
SOPs, training, dashboards, KPIs, risks, communication and adoption support.
Technical translation
Bridging non-technical healthcare users with developers, data structures and cloud tools.
Roadmap
Where this innovation story can grow
NowMedicine Support Hub case study, live demo, role-based platform narrative and recruiter evidence.
NextDownloadable one-page briefs, workflow diagrams, architecture diagrams and implementation playbooks.
LaterPublic-health analytics notes, AI-assisted operations prototypes and partnership-focused proposals.
Long termReusable digital-health operating model for NGOs, PSPs, pharmacies, donors and healthcare providers.
Recruiter route
Evaluate this innovation profile against a role
Use the ATS Analyzer for a specific vacancy, or open the Evidence Center to see claim-to-proof mapping.
Open ATS AnalyzerOpen Evidence Center